Tér · Privacy

01 THE SHORT VERSION

We collect what we need to run Tér and to stay in touch with you. Nothing for advertising, nothing to sell.

Your conversations are yours. We don't sell them, and we don't use them to train anyone's AI model.
Nobody at Tér reads your conversations unless you ask for a human review of a specific answer. Section 07 explains exactly what that means.
You can see, export or delete your data whenever you want, with one email.

02 WHO WE ARE

Tér is made by Ember Associates Vietnam Company Limited, 67 Nguyen Thi Minh Khai, Ben Thanh Ward, Ho Chi Minh City, Vietnam. In legal terms we are the controller of your data: we decide what happens to it, and we are responsible for it.

Privacy questions are answered by the founder, Zsolt Tököli, personally: privacy@ter.app.

03 WHAT WE COLLECT

When you ask for access

Your name, email address, company and role, whether you would like mobile access, and the fact that you agreed to this notice. That is everything the form asks for.

When you use Tér

Your account details, such as your email address.
Your conversations with Tér, because the conversation is the service.
What Tér remembers about you between sessions, so that you don't have to start from zero every time.
Anything you choose to save or upload, such as notes, check-ins or documents.
If you speak to Tér instead of typing, what you say is turned into text. We don't keep the audio recording.
Basic technical data that keeps the service running and secure, such as logs.

When you visit these pages

The website uses no tracking cookies and no advertising trackers. It does load its fonts from Google Fonts, which means your browser connects to Google's servers when a page opens.

04 A NOTE ON WHAT YOU TELL TÉR

People bring real things to Tér: pressure at work, relationships, doubts, sometimes health. Some of this is what the law calls special category data, for example information about your physical or mental health.

You decide what to share. Tér is useful without any of it. If you do share something like this, we process it only because you chose to share it with us for this purpose, and we protect it the same way as everything else.

05 WHAT WE USE IT FOR

The legal basis is in brackets, for those who want it.

To run Tér for you: the conversations, the journeys, remembering context from one session to the next. (Performing our agreement with you.)
To answer your access request and follow up on it. (Your consent, given on the form.)
To keep the service secure and working: fixing errors, preventing abuse. (Our legitimate interest in a service that works.)
To improve Tér: we look at aggregated patterns, such as how many sessions get completed, not at what you said in them. (Legitimate interest.)

We never use your data for advertising, never sell it, and never build profiles of you for anyone else.

06 WHO ELSE TOUCHES IT

A small number of companies help us run Tér. They process data on our behalf, under contract, and only for this.

ANTHROPIC: Provides the AI model. Your conversation content is sent to it so that Tér can respond. Under Anthropic's commercial terms it is never used to train their models, and it is deleted from their systems within 30 days. The one exception is if their safety systems flag a conversation as a serious misuse of the service, in which case they may keep it longer.
AMAZON WEB SERVICES: Hosts the app, its database and uploaded files, in Singapore. Everything is encrypted, both while it travels and while it is stored.
GRADION: Our development partner, who builds and maintains Tér. Developers work without access to real user data. One engineer has access to the production database, protected by multi-factor authentication.
NETLIFY: Hosts this website and receives the access form. United States.
OTHERS: A small number of technical services for things like sending email and notifications. The full list is available on request.

Some of these are outside the European Union. Where that is the case, the transfer relies on safeguards the EU recognises, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

07 WHO CAN READ YOUR CONVERSATIONS

Nobody at Tér reads your conversations unless you ask us to.

That includes the founder, and the people who may introduce Tér to your organisation or run a workshop with you. Meeting us in person does not give anyone a window into what you tell Tér.

The one exception, which you control

Under every answer Tér gives, there is an option to ask a human coach to review it. We built this in because professional reliability matters to us: if an answer feels off, you can have an experienced coach look at it. When you use it, an experienced coach from our team sees that answer and the five exchanges before it, so that it can be judged in context. Nothing else from your conversations is shared, and nothing at all unless you ask.

The technical reality

One person can technically access the database: a back-end engineer in our development team in Vietnam, because someone has to be able to fix things when they break. That access is protected by multi-factor authentication, access to our cloud infrastructure is logged, and it is used for maintenance, not for reading what people wrote.

We would rather tell you this plainly than promise something absolute that isn't quite true.

08 HOW LONG WE KEEP IT

Access requests: up to twelve months if you don't start using Tér. Then we delete them.
Your account and conversations: for as long as your account exists. We don't delete them on a timer, because the value of Tér grows with what it remembers.
When you delete your account: everything connected to you is removed from our database immediately, including Tér's memory of you and any files you uploaded. Our backups are kept for seven days, so within a week it is gone from those too.

09 YOUR RIGHTS

You can ask us, at any time, to show you what we hold about you, to give you a copy in a portable format, to correct it, or to delete it. You can withdraw your consent whenever you like; this doesn't undo what happened before, but it stops what happens next. You can also object to processing based on our legitimate interest, or ask us to restrict it.

One email to privacy@ter.app is enough. The law gives us a month to answer. We will usually answer within days.

If you are not happy with our answer, you can complain to the data protection authority in the country where you live or work. In Hungary, that is NAIH, the Nemzeti Adatvédelmi és Információszabadság Hatóság.

10 THE AI PART

Tér is an AI. Every response is generated by a language model, not written by a person, and it can be wrong. It is a thinking partner. It is not therapy, not medical, legal or financial advice, and not a service for emergencies. If you are in crisis, please contact your local emergency services.

Tér is for adults. Please don't use it if you are under 18.

11 CHANGES AND CONTACT

If we change this notice in a way that matters to you, we will tell you by email or in the app before the change takes effect.

Last updated: 22 September 2026

privacy@ter.app